Customer Service Representative Certification (CSRC)

Acquire a Certificate in Customer Service Skills that can be applied to excel in any job working with people.

The CSRC program is a short term, interactive training program created to prepare customer service professionals with the core skills for employment within the local labor market and to result in a nationally recognized certification to qualify for employment within any customer service industry.

Individuals who benefit from this program.

It is divided into nine interactive modules that address key competency areas and core skills required for certification in Customer Service including:

Each module is two weeks in length, but participants may complete faster or slower depending on individual capacity to learn and retain new information.

The classroom is located at the OWL facility where students will have opportunity to meet with their employment coordinator for other approved services. Classes are small, not to exceed six to ten participants at a time, to allow for adequate instructor/participant interaction.