OVR Trainings and Certifications

Work Adjustment Program

The purpose of this program is to assess the individual’s job readiness skills and needed supports and to provide job coaching to improve skills. Work Adjustment positions may be in manufacturing production, janitorial, clerical, skilled trades, and others. Availability of positions are limited. Once placed in a position, an Employment Coordinator will work with individual and work supervisor to assess work readiness strengths and needs and provide job coaching as needed.

Individuals will have the opportunity to work with others to acquire and demonstrate workplace readiness skills that are needed to become successful in the workplace.

How it Works

  • It is recommended that the potential participant tour the facility and observe the jobs
  • The EC will complete the OVR intake and assessment process with the participant.
  • The participant will complete an LMC application and participate in an interview and LMC Orientation.
  • During the probation period, which may take up to 90 days, participants will receive training and job coaching in manufacturing production, logistics and materials handling and workplace essential skills.
  • The EC will work with the LMC supervisor to assess work readiness strengths and needs and provide job coaching as needed.

Life Education and Adjustment Program (LEAP)

Participants work between 20 and 40 hours per week and are paid an hourly rate. The time period for work adjustment is a minimum of 30 days with a maximum of 90 days. Participants will learn and perform several different jobs or job tasks. They may be considered for permanent hire by OWL or LMC.

LEAP is geared to individuals who need to acquire of further develop skills that are needed to become successful in obtaining and maintaining the best job fit. Services are typically provided in a group setting to maximize the positive impact of peer support and mentoring.

How it Works

  • 1
    Self-Awareness;
  • 2
    Personal Values and Ethics
  • 3
    Problem Solving/Decision Making
  • 4
    Self-Advocacy/Communication Skills;
  • 5
    Effective Communication;
  • 6
    Workplace Readiness
  • 7
    Interpersonal Skills; Workplace Readiness/
  • 8
    Good Character Traits
  • 9
    Job Exploration, Resume Writing, Applying, Interviewing
  • 10
    Financial Literacy

Activities are tailored to meet the needs of each individual in the class.
LEAP classes are held between 9-12 weeks, two days per week for 3 hours per day.

Workplace Essential Skills Training and Coaching Program

Acquire the workplace essential skills that employers are seeking as well as independent living skills that will further empower you to maintain employment.

OWL’s Workplace Essential Training and Coaching Program teaches “essential work skills” which are fundamental in obtaining and maintaining employment. Individuals who need individualized services rather than traditional work adjustment will benefit from these services. Life Skills Coaching addresses the following issues and more, depending on the specific need of the individual.

Services are geared to persons who benefit from individualized one-on-one services to address specific areas of life skills components. The number of hours and days of week are determined by the Life Skills Coach, the referral agency, and the individuals receiving services.

OWL’s Workplace Essential Training and Coaching Program teaches “essential work skills” which are fundamental in obtaining and maintaining employment. Individuals who need individualized services rather than traditional work adjustment will benefit from these services. Life Skills Coaching addresses the following issues and more, depending on the specific need of the individual.

Social skills such as

  • How to maintain proper eye contact and suitable work place conversation
  • How to get involved in the community and the importance of community involvement
  • Developing a plan to prevent or cope with crisis
  • Coping with a disability on the job
  • Learning how to deal with the interpersonal impact of disability
  • Focusing on your strengths to minimize your limitations

Employment skills such as:

  • Interview skill development and improvement
  • Appropriate grooming and hygiene
  • The right and wrong way to address a supervisor
  • Getting along with others
  • Requesting accommodations or time off
  • Addressing a problem on the job
  • How to properly resign from a job

Forklift Certification

The purpose of this program is to equip participants with the basic skills necessary to safely operate powered forklifts in a in a manufacturing/warehouse environment.

There are two tracks:

  • 1
    Transitional Work Experience/Forklift Certification
  • 2
    If the consumer is also referred for Transitional Work, they will follow the procedure and process of the Transitional Work Program and receive Forklift Certification during their probationary period.
  • 3
    Fast-Track Forklift Certification
  • 4
    Participants may be referred for Forklift Certification only. They will participate in the Forklift FastTrack Certification Program (see attached Fast Track Forklift Certification Program). They are not hired as employees. They will participate in an intake, prepare and take the Forklift Certification written test, LMC Orientation, complete the hands-on, forklift training, and evaluation of skills. The timeframe to complete the program is between 18-30 hours depending upon the skill level of the participant.

Customer Service Representative Certification (CSRC)

Acquire a Certificate in Customer Service Skills that can be applied to excel in any job working with people.

The CSRC program is a short term, interactive training program created to prepare customer service professionals with the core skills for employment within the local labor market and to result in a nationally recognized certification to qualify for employment within any customer service industry.

It is divided into nine interactive modules that address key competency areas and core skills required for certification in Customer Service including:

  • 1
    Why Customer Service Matters
  • 2
    What Customers Want
  • 3
    Essential Customer Service Skills, Part 1
  • 4
    Essential Customer Service Skills, Part 2
  • 5
    Handling Complaints and Dealing with Angry People
  • 6
    Customer Service as a Strategic Marketing Tool & Customer Service Teams
  • 7
    Sales Skills for the Customer Service Pro
  • 8
    Communication Skills for the Customer Service Pro
  • 9
    Phone Skills for the Customer Service Pro

Each module is two weeks in length, but participants may complete faster or slower depending on individual capacity to learn and retain new information.

The classroom is located at the OWL facility where students will have opportunity to meet with their employment coordinator for other approved services. Classes are small, not to exceed six to ten participants at a time, to allow for adequate instructor/participant interaction.

Services may be combined to meet individual needs.

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