OVR Trainings and Certifications
Work Adjustment Program
The purpose of this program is to assess the individual’s job readiness skills and needed supports and to provide job coaching to improve skills. Work Adjustment positions may be in manufacturing production, janitorial, clerical, skilled trades, and others. Availability of positions are limited. Once placed in a position, an Employment Coordinator will work with individual and work supervisor to assess work readiness strengths and needs and provide job coaching as needed.
Individuals will have the opportunity to work with others to acquire and demonstrate workplace readiness skills that are needed to become successful in the workplace.
How it Works
Life Education and Adjustment Program (LEAP)
Participants work between 20 and 40 hours per week and are paid an hourly rate. The time period for work adjustment is a minimum of 30 days with a maximum of 90 days. Participants will learn and perform several different jobs or job tasks. They may be considered for permanent hire by OWL or LMC.
LEAP is geared to individuals who need to acquire of further develop skills that are needed to become successful in obtaining and maintaining the best job fit. Services are typically provided in a group setting to maximize the positive impact of peer support and mentoring.
How it Works
- 1Self-Awareness;
- 2Personal Values and Ethics
- 3Problem Solving/Decision Making
- 4Self-Advocacy/Communication Skills;
- 5Effective Communication;
- 6Workplace Readiness
- 7Interpersonal Skills; Workplace Readiness/
- 8Good Character Traits
- 9Job Exploration, Resume Writing, Applying, Interviewing
- 10Financial Literacy
Activities are tailored to meet the needs of each individual in the class.
LEAP classes are held between 9-12 weeks, two days per week for 3 hours per day.
Workplace Essential Skills Training and Coaching Program
Acquire the workplace essential skills that employers are seeking as well as independent living skills that will further empower you to maintain employment.
OWL’s Workplace Essential Training and Coaching Program teaches “essential work skills” which are fundamental in obtaining and maintaining employment. Individuals who need individualized services rather than traditional work adjustment will benefit from these services. Life Skills Coaching addresses the following issues and more, depending on the specific need of the individual.
Services are geared to persons who benefit from individualized one-on-one services to address specific areas of life skills components. The number of hours and days of week are determined by the Life Skills Coach, the referral agency, and the individuals receiving services.
OWL’s Workplace Essential Training and Coaching Program teaches “essential work skills” which are fundamental in obtaining and maintaining employment. Individuals who need individualized services rather than traditional work adjustment will benefit from these services. Life Skills Coaching addresses the following issues and more, depending on the specific need of the individual.
Social skills such as
Employment skills such as:
Forklift Certification
The purpose of this program is to equip participants with the basic skills necessary to safely operate powered forklifts in a in a manufacturing/warehouse environment.
There are two tracks:
- 1Transitional Work Experience/Forklift Certification
- 2If the consumer is also referred for Transitional Work, they will follow the procedure and process of the Transitional Work Program and receive Forklift Certification during their probationary period.
- 3Fast-Track Forklift Certification
- 4Participants may be referred for Forklift Certification only. They will participate in the Forklift FastTrack Certification Program (see attached Fast Track Forklift Certification Program). They are not hired as employees. They will participate in an intake, prepare and take the Forklift Certification written test, LMC Orientation, complete the hands-on, forklift training, and evaluation of skills. The timeframe to complete the program is between 18-30 hours depending upon the skill level of the participant.
Customer Service Representative Certification (CSRC)
Acquire a Certificate in Customer Service Skills that can be applied to excel in any job working with people.
The CSRC program is a short term, interactive training program created to prepare customer service professionals with the core skills for employment within the local labor market and to result in a nationally recognized certification to qualify for employment within any customer service industry.
It is divided into nine interactive modules that address key competency areas and core skills required for certification in Customer Service including:
- 1Why Customer Service Matters
- 2What Customers Want
- 3Essential Customer Service Skills, Part 1
- 4Essential Customer Service Skills, Part 2
- 5Handling Complaints and Dealing with Angry People
- 6Customer Service as a Strategic Marketing Tool & Customer Service Teams
- 7Sales Skills for the Customer Service Pro
- 8Communication Skills for the Customer Service Pro
- 9Phone Skills for the Customer Service Pro
Each module is two weeks in length, but participants may complete faster or slower depending on individual capacity to learn and retain new information.
The classroom is located at the OWL facility where students will have opportunity to meet with their employment coordinator for other approved services. Classes are small, not to exceed six to ten participants at a time, to allow for adequate instructor/participant interaction.
Services may be combined to meet individual needs.